Last Updated: September 2026.

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At HomeFlow, we want you to feel confident when shopping with us. If something isn't right with your order, we're here to help.

Please review our Return & Refund Policy below before requesting a return.

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Returns

We accept eligible return requests within 30 days of delivery, subject to the conditions described in this policy.

To be eligible for a return, the item must generally:

• Be unused and in the same condition in which you received it;

• Be returned with its original packaging, accessories, manuals, and other included items, where applicable;

• Show no signs of misuse, damage, alteration, or excessive wear;

• Include proof of purchase or your HomeFlow order number.

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Please contact us before returning any product. Returns sent without prior authorization may not be accepted or may experience processing delays.

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To request a return, contact:

contact@homeflow-store.com

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Please include your order number, the item you would like to return, and the reason for your request.

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Return Instructions

Once your return request has been reviewed, we will provide you with the applicable return instructions and, where required, the return address.

Please do not send a product back to the address shown on the original shipping package unless our customer support team specifically instructs you to do so.

Products may be fulfilled from different locations, and the appropriate return destination may differ from the original shipping address.

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Change-of-Mind Returns

 

For eligible change-of-mind returns, customers may be responsible for return shipping costs unless otherwise required by applicable consumer law.

Original shipping charges, if any, may be non-refundable except where required by law.

We recommend using a trackable shipping method when returning an item. HomeFlow cannot be responsible for a return shipment that is lost before reaching the designated return location, except where applicable law provides otherwise.

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Damaged, Defective or Incorrect Items

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Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at:

contact@homeflow-store.com

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Please include:

• Your order number;

• A brief description of the issue;

• Clear photographs or video showing the product and the problem;

• Photographs of the shipping packaging when relevant.

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Once we review your request, we will determine the appropriate solution, which may include a replacement, refund, or another remedy as required by applicable law.

If the issue is confirmed to be our error or the product arrived damaged or defective, you will not be required to pay return shipping costs where applicable.

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Non-Returnable Items

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Certain products may not be eligible for return, including:

• Personalized or custom-made products;

• Items that have been used, altered, damaged, or improperly handled after delivery;

• Products returned without all necessary components or accessories;

• Items that cannot be returned for hygiene or health-protection reasons once unsealed, where permitted by applicable law;

• Gift cards, if offered;

• Other products that are legally exempt from cancellation or return rights.

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Any applicable return restrictions will be communicated on the product page or during the return process.

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Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection laws.

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Refunds

Once an eligible returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to your original payment method.

Please allow 5–10 business days after the refund has been issued for the amount to appear in your account. Actual processing times may vary depending on your bank, card issuer, or payment provider.

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Partial Refunds

In certain circumstances, a partial refund may be considered where legally permitted, including when an item is returned with missing components, shows damage not caused by HomeFlow or the carrier, or has been handled beyond what is reasonably necessary to inspect the product.

Any deduction will be assessed according to the circumstances and applicable consumer law.

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Exchanges

If you receive a damaged, defective, or incorrect product, please contact us so we can determine whether a replacement or other solution is available.

For change-of-mind purchases, product exchanges may not always be available. Where appropriate, you may need to return the eligible item and place a new order for the desired product.

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Order Cancellations

If you would like to cancel an order, please contact us as soon as possible at:

contact@homeflow-store.com

We will do our best to accommodate your request. However, orders that have already entered fulfillment or have been shipped may not be cancellable.

This does not affect any cancellation rights provided by applicable consumer law.

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European Union Customers

If you are a consumer located in the European Union, you may have a legal right to withdraw from an eligible online purchase within 14 days after receiving the goods, without having to provide a reason, subject to applicable exceptions.

To exercise this right, you must notify us of your decision within the applicable withdrawal period.

After notifying us, you generally have an additional period prescribed by applicable law to return the goods.

You may be responsible for the direct cost of returning the goods unless HomeFlow has agreed otherwise or applicable law requires us to cover those costs.

Where the statutory right of withdrawal applies, eligible payments will be refunded in accordance with applicable law. Additional delivery costs resulting from choosing a delivery method more expensive than the least expensive standard delivery option offered by us may not be refundable.

Certain products may be excluded from the statutory right of withdrawal under applicable law.

These rights are separate from, and may apply in addition to, HomeFlow's commercial 30-day return policy.

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United Kingdom Customers

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Customers located in the United Kingdom may also have statutory cancellation, return, refund, repair, or replacement rights under applicable consumer protection laws.

Nothing in this policy is intended to restrict any consumer rights that cannot legally be excluded.

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United States Customers

For customers in the United States, eligible returns and refunds will be handled according to this policy and any consumer protection laws applicable to the transaction.

Additional rights may apply depending on the customer's state.

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Refunds for Lost Orders

If an order is confirmed as lost during transit, please contact us.

After reviewing the shipment and carrier information, we will determine the appropriate resolution, which may include a replacement or refund.

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Refused or Undeliverable Packages

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If an order is returned because the customer provided an incorrect or incomplete shipping address, refused delivery, or failed to collect the package, additional shipping costs may apply before the order can be resent.

Refund eligibility in these situations will depend on the circumstances, costs incurred, and applicable law.

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Contact Us

If you have questions about a return, refund, damaged product, or your eligibility under this policy, please contact us before sending anything back.

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HomeFlow Customer Support
Email: contact@homeflow-store.com

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Please include your order number so we can assist you more efficiently.

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Thank you for shopping with HomeFlow.

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